Subscription Management
View your plan, manage billing, and make changes to your subscription.
Viewing Your Plan
The Subscription card on your dashboard shows:
- Your current plan name (Solo, Lite, Pro, Business, or Max)
- Number of organizations used out of your plan limit
- Renewal date or, if cancelling, when access ends
- Payment status warnings (if applicable)
Upgrading Your Plan
If you need more organization slots, upgrade to a higher plan. Visit the Pricing page to compare plans and select the one that fits your needs.
When you've reached your organization limit, the dashboard also shows an "Upgrade Plan" button next to the "Manage Billing" button.
Downgrading Your Plan
To downgrade to a plan with fewer organizations, open the Advanced section and click Downgrade Plan. The process has three steps, the last one in Stripe:
Step 1: Select your new plan
Choose which lower plan you want to switch to. The modal shows all plans below your current one with their organization limits.
Step 2: Review affected organizations
If you have more connected organizations than the new plan allows, the modal shows which ones will be removed. The oldest connections are kept; the newest are removed automatically after Stripe confirms the plan change.
Step 3: Confirm and complete in Stripe
After confirming, the Stripe billing portal opens in a new tab for you to complete the plan change. No organizations are removed before Stripe confirms it.
Important: Review the affected organizations before completing the change. If you close the Stripe tab without changing plans, your current plan and connected organizations remain unchanged.
Cancelling Your Subscription
To cancel, open the Advanced section and click Cancel Subscription. The cancellation process has two confirmation steps to prevent accidental cancellations.
Access continues until period end
After cancelling, you retain full access to XO Report until the end of your current billing period. The exact date is shown on your subscription card.
Data is preserved
Cancelling preserves your account and Excel workbooks. If no other plan covers you when paid access ends, your Xero connection and cached data are removed. You can resubscribe and reconnect Xero to restore access. If you want to permanently remove your data, see Account Deletion.
Collaborators are affected
Users relying on your subscription lose that coverage when your billing period ends. Access can continue if another subscription or their own trial covers them.
Billing Portal
Click Manage Billing on the subscription card to open the Stripe billing portal in a new tab. From there you can:
- Update your payment method
- View and download past invoices
- Update billing information
Changed the email address on your Xero login? Your subscription stays linked to your old email, so you can't manage billing or cancel from the new sign-in. Email and we'll move it to your new sign-in.
Payment Issues
If a payment fails, your subscription card shows a Payment Past Due warning. Open the billing portal to update your payment method and resolve the issue.
Your access continues during the retry period, but will be suspended if the payment remains unresolved.
Once the retry period has passed, the subscription card shows Payment past due on your plan with an Update payment method button; a new plan can't be started until the payment issue is resolved.
Only billing admins can manage the subscription (downgrade, cancel, manage billing). Collaborators see their access status but cannot make billing changes. Learn more about collaborator roles.